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FAQs

When is the box office open?

We currently don't have a physical box office open. In early 2020, you will be able to come to 640 West Cermak Road and purchase tickets directly from the venue.  

What are the Parking options?

Parking around the venue is limited. We strongly encourage using public transportation or rideshare options.

How do I find my lost belongings?

Please email [email protected] to schedule a pick-up during box-office hours. 

Is there seating?

RADIUS tickets are standing room, general admission. Certain special events will have seating. 

Is Radius ADA friendly?

RADIUS meets ADA guidelines, and there are ramps throughout the venue. 

How do I get my “WILL CALL” tickets?

Please visit during box office hours. 

What can I NOT bring into the venue?

  • No food, beverages, or beverage containers (including re-usable water bottles). Discovery of outside alcohol will result in immediate ejection from the venue.

  • No backpacks or large bags (larger than 16" by 16" x 8")

  • No sharpies or markers.

  • No weapons (even with a concealed weapons permit), chains, pocket knives and Leatherman-style or Swiss Army-style tools, or objects security and performers/tour personnel think could possibly be used as a weapon.

  • No non-labeled/improperly-packaged prescription drugs or eye drops (non-prescription or prescription). Discovery of illegal drugs will result in immediate ejection from the venue.

  • The policy for cameras and audio/video recording devices varies by event. Typically, non-professional cameras (point-and-shoot cameras without a detachable lens, or camera phones) are allowed, but we comply with the artist/tour policy for each event, and larger cameras or audio/video devices may be allowed on select shows. Other artists/tours may prohibit any cameras or recording devices altogether. Please email [email protected] if you have questions about the policy for a particular event.

Where can I smoke?

The Chicago Clean Indoor Air Ordinance prohibits smoking in public facilities. Due to the ordinance, smoking is prohibited in RADIUS. 

There will be a designated smoking-only area for your convenience.

What is your ID policies?

To enter RADIUS, you must show a valid form of federal or state-issued photo ID (drivers license, state ID, passport) as proof of age. 

We reserve the right to refuse entry to any customer who cannot produce a valid ID. We also reserve the right to ask for a second form of ID if the first form is unacceptable or unclear.

Acceptable forms of identification:

  • A valid, current drivers license issued by the Illinois Secretary of State Office or any other state.
  • A valid photo identification card issued by the Illinois Secretary of State Office or any other state.
  • Armed Forces Identification.
  • A valid U.S. Passport or travel visa/passport issued by a foreign country containing the holder’s photograph.

How old do you have to be to enter RADIUS?

Please check out the details for the specific show that you’re interested in attending to find out the most accurate information about the age restrictions. 

What are the public transportation options?

Red line train to Chinatown / Cermak

#21 bus to Union / Cermak

#8 bus to Halsted / Cermack

 

Do you have a coat check?

Yes, you can check your coat and personal belongs in a secured area for a small fee.